Your privacy matters. This Policy explains exactly what personal data 963jl collects, why we collect it, how we protect it, and your rights as a Filipino player under Philippine law.
963jl stores all player data on servers protected by TLS encryption, firewalled network perimeters, and access controls limiting data exposure to authorized personnel only. Your personal information is never sold to third-party marketers.
963jl processes personal data in compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and the regulations of the National Privacy Commission (NPC). Your rights as a Filipino data subject are fully recognized and enforceable.
963jl does not sell, rent, or trade your personal information to any third party for commercial purposes. Data shared with service providers is governed by strict data processing agreements that prohibit secondary use of your information.
Under the Philippine Data Privacy Act, you have the right to access your data, correct inaccuracies, object to processing, and request erasure — all of which 963jl honors. Submit requests to [email protected] and receive a response within 15 business days.
Identity verification data collected by 963jl during KYC is required by PAGCOR licensing conditions and Philippine AML law. This data is retained for the minimum period required by regulation and is not used for any purpose beyond compliance and fraud prevention.
963jl uses cookies for session management, platform performance, and fraud detection. We do not place third-party advertising trackers or behavioral profiling cookies on the Platform. Essential cookies cannot be disabled as they are required for the Platform to function.
This Privacy Policy ("Policy") applies to all personal data collected, processed, stored, or shared by 963jl ("we," "us," or "the Company") in connection with your use of the 963jl online gaming platform available at 963jl.app and its associated subdomains, mobile interfaces, and applications (collectively, the "Platform").
By registering an account on the 963jl Platform or otherwise providing personal information to us, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is incorporated into and should be read alongside the 963jl Terms & Conditions.
This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines. 963jl is registered as a personal information controller with the NPC.
This Policy is written in English as the primary operative language. If you have questions about its content in Filipino, our support team is available to assist via live chat or at [email protected].
When you create a 963jl account, we collect the following personal information:
To comply with PAGCOR licensing requirements and Philippine Anti-Money Laundering regulations, 963jl collects copies of valid government-issued Philippine identification documents. These may include PSA National IDs, DFA Passports, LTO Driver's Licenses, SSS UMID Cards, or other PAGCOR-accepted identification. We also collect selfie photographs for liveness verification where required.
963jl collects transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., registered GCash mobile number, BPI account last four digits), and transaction timestamps. Full payment credentials (e.g., full bank account numbers) are processed exclusively by our certified third-party payment processors and are not stored on 963jl systems.
We collect detailed records of your gaming activity on the Platform, including: games played, bet amounts, win/loss outcomes, session durations, game categories accessed, and bonus usage. This data is required for game integrity, dispute resolution, and regulatory reporting.
963jl automatically collects certain technical data when you access the Platform, including: IP address, device type and model, operating system and version, browser type and version, session timestamps, and page interaction data. This data is used for fraud detection, security monitoring, and platform performance optimization.
| Data Category | Examples | Required? |
|---|---|---|
| Registration | Name, mobile number, date of birth | Mandatory |
| KYC / Identity | Government ID, selfie photo | Mandatory (pre-withdrawal) |
| Financial | GCash number, transaction amounts | Mandatory |
| Gaming Activity | Bets placed, games played, session duration | Automatic |
| Technical | IP address, device model, browser type | Automatic |
| Communications | Support chat transcripts, email correspondence | When initiated by player |
963jl processes personal data under the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
963jl uses the personal data we collect for the following specific purposes:
963jl does not use your personal data for automated decision-making that produces significant legal effects without human review. Responsible gaming interventions triggered by algorithmic risk scoring are reviewed by trained support personnel before any account restriction is applied.
963jl shares personal data with third-party service providers acting as data processors on our behalf, including: payment processing partners (GCash, Maya, and banking partners); KYC and identity verification technology providers; cloud infrastructure and hosting providers; customer support platform providers; and fraud detection and analytics vendors. All such providers are bound by data processing agreements that prohibit use of your data beyond the specific service being provided to 963jl.
963jl may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue (BIR), or other Philippine government agencies where required by law, court order, or regulatory directive. We do not notify you prior to such disclosures where prohibited by law from doing so.
963jl does not sell, rent, license, or trade your personal information to any third party for commercial or marketing purposes. This prohibition applies without exception, including in the event of a change of ownership of 963jl's business, in which case player data would be transferred only subject to continued compliance with this Policy.
963jl may share aggregated, anonymized statistical data (e.g., platform-wide bet volumes, popular game categories) with business partners, regulatory bodies, or for publication. Such data contains no personally identifiable information and cannot be used to identify individual players.
963jl uses the following categories of cookies and tracking technologies on the Platform:
963jl does not place third-party advertising cookies, behavioral tracking pixels, or cross-site profiling technologies on the Platform. You will not be re-targeted with 963jl advertisements on other websites based on your Platform activity.
963jl retains personal data for the following periods:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with NPC-approved data disposal procedures.
963jl implements and maintains the following technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
In the event of a personal data breach that is likely to result in risk to your rights and freedoms, 963jl will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected Players within a reasonable timeframe thereafter as directed by the NPC.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 963jl:
To exercise any of these rights, contact 963jl's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." We may require verification of your identity before processing the request.
The 963jl Platform is strictly intended for individuals aged 21 and above. 963jl does not knowingly collect, process, or retain personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, forfeit all balances in accordance with our Terms & Conditions, and securely delete the personal data involved.
If you have reason to believe that a person under 21 has registered a 963jl account using false information, please contact us at [email protected] so we can investigate and take appropriate action promptly.
963jl's primary data processing infrastructure is located within the Philippines. Where technical service providers operate infrastructure outside the Philippines — for example, cloud hosting services with data centers in Asia-Pacific — 963jl ensures that international data transfers comply with Section 21 of the Philippine Data Privacy Act and NPC Circular No. 16-01 on cross-border data transfers.
Specifically, international transfers occur only: (a) to countries with an adequate level of data protection as determined by the NPC; or (b) subject to binding contractual safeguards in data processing agreements that afford equivalent protection to that provided under Philippine law.
963jl reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulations, NPC guidelines, or our data processing practices. Material changes will be communicated to registered Players via SMS or registered email address at least seven (7) days before the effective date of the amendment, except where immediate amendment is required by law or regulatory directive.
Your continued use of the 963jl Platform following the effective date of an amendment constitutes your acceptance of the revised Policy. If you do not agree to a material amendment, you may request account closure before the effective date.
963jl has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. For any privacy-related queries, data subject rights requests, or complaints, please contact:
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
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